There’s one in every office. Each business place has that one person who everyone else gives a side-eye to. They probably have some kind of personality quirk that irritates everyone. But it’s the kind of thing that you can’t go to HR for, because what is HR going to do about issues like “Tina is…
Details
In the world of client service, there’s a common belief: go to any length—great lengths—to keep all clients satisfied, under contract, and coming back for more. Most managers frown deeply upon contract cancellation notices, forcing workers to submit justification for cancellation along with what their work group did to try and retain the customer. At…
Details
‘If you don’t like it, find another job’, said a grouchy manager through clenched teeth, certain that his employee would back down like a pup from a wolf, but to his dismay, this machinist did not take the bait. ‘Good luck replacing me’, said the machinist, grabbing his things and taking off, not forgetting to…
Details
Like a surprising amount of highly strung people, I never used to think that I was particularly anxious. Then I realized that I had spent so much of my life operating in Stress Mode that I was simply accustomed to it (and I got better at avoiding things to make it worse). Of course, self-awareness…
Details
First impressions are important when establishing a working relationship, so important that people tend to read way too far into things during the first interview. It’s not unheard of for interviewers to take one single harmless thing you said and extrapolate it into some wildly imaginative reason why you’re a risk to hire. Tell the…
Details
Some people don’t like to be told that all their work is wrong, even if it’s the truth. We have all been there in some way or another, whether it was in school or at home or at work. At some point, some more knowledgeable person probably took a look at all your hard work…
Details