‘That’s what she wants to have’: Customer insists on paying more money for smaller cell phone plan after refusing to listen to customer service rep

As a sales person, this employee still has to field a lot of customer service calls. Due to a mix up with the phone systems’ phrasing, lots of confused customers get sent to u/d**nknife’s phone line. They shared one story of a customer who just could not understand what they were paying for on their…

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‘I stopped coming in one hour early’: Boss gets fired for causing University worker to stop volunteering unpaid work hours, leading to worker’s promotion

‘Enter my boss, who, for a University educated manager of a university group, had the personality of a mid-19th Century mill owner’, are OP’s exact words when describing their boss, who really stepped on the wrong person’s toes when he lashed out at OP when he saw him reading a newspaper at work. What characteristics…

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‘I call the department manager, who is equally confused’: Manager shows customers dictionary definition to convince them he’s not trying to fool them

This department store employee spent a lot of time working with this couple, who just don’t understand what they’re asking for.  Before online shopping was everyone’s go-to, people used to go to department stores in the mall to do certain types of shopping. One thing these department stores were great for was large electronics. If…

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